I have never seen a Collections group act this way and be so unprofessional. I have a $212 bill with them that stems from an error on their end. I had an employee help me lower a phone plan to ride out a contract for my fiance', as we both have work phones that we can use (and their Sprint too). He lowered it from the mid 70 dollar range to around $30 a month. 3 months later i notice the bill was showing that I owed an average of $75 a month. Calling corporate, they could only see the record of one minor change, but not the overall coverage edits. I explained it and then left message for the employee I worked with to clear it up.
In the past week this RPM has been calling my work phone and work cell non-stop! Today as example: 12:52pm, 12:42pm, & 12:16pm... The day before 2:56pm, 12:32pm, & 12:23pm. The first day they started calling MY WORK Phone mind you, I answered and nothing would happen. 3 times I answered to nothing and waited. Called the number back to find what donkey was doing this, and they said that it's just the way their dialer can work! I have easily talked to 3 people from there, telling them to not call work... Wow... While typing this the just called again... Hello Diana, oh... Telling them I was working with both corporate and the store to resolve and they just keep calling 5 times a day to both numbers.
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