I ordered a PowerJuicer on October 13. My credit card was debited on October 13. I have been waiting for 3 weeks now and am told that UPS has returned the PowerJuicer because the PowerJuicer agent entered my wrong last name and address! Power Juicer's extremely ineffective customer service rep has blamed everyone else—UPS, me, your management, the shipping department. It is endless.
On Wednesday, October 15 they sent me an e-mail that contained my correct name and address. After contacting UPS they said that they were returning the package because there was no such address as the one on the package misspelled by Power Juicer.
It is now almost November and the product is being shipped back and forth between Nevada and Dallas. Do you think anyone at PowerJuicer cared enough to get this mess straightened out? No, and they make it clear that the agents or their management don't care at all. Customers should not be treated this way.
UPS service people were marvelous. They were willing to (1) understand the problem, (2) source the scope and tracking problems, (3) apologize and give me a name and number to call. Unfortunately Power Juicer representatives only have excuses and a really, really poor attitude. I asked for a supervisor and was told that they were “too busy.” I gave my phone number (again) for them to call, but of course no one called.
What a stupendous customer service fiasco. It is hard to believe that such poor skills are tolerated in any organization or call centers.
If your founder ever knew of this poor service, he’d be grieved. I will be reporting this customer abuse to anyone and everyone who will listen.
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