Kitchenaid created visit Having A & E Factory Support
On September 11 I'd a scheduled appointment between 8-5 the technology never arrived that evening. Rescheduled for September 15 again between 8-5 the technology 0634014 requested three components and explained I had a need to transfer the applying plus they could be back on Sept 25. Again between 8-5 the technology turns up only a little before 5 and from the period he quit at 10:00 P.M. The fridge was AS A WHOLE DISREPAIR whole contents of fridge and fridge needed to be trashed so he quit with anything taken aside and my entire home a he triggered a congestion in another of the brand new copper components he changed. I again needed to contact to discover once they could be back. Not till Thursday the first of March. All components didn't arrived at my home I named A& E to see them of the however they inform me the components exist plus they appear anyhow the technology Wealthy appears to understand what is certainly going on and provides me more aid then anybody previously. Abundant calls the elements division and shows me components may appear Friday the Next of March. On Fridays the Next of March I obtain a phone in the very technology that quit my refrigerator as a whole disrepair about the 25th of Sept. I told A& E I needed another person but as typical do because they please without any phone. I currently realize that the system boss title is Shawn and also have required atleast 15 occasions he contact me but no body from that device has named me, by yet. Though after every demand the individual informs me I'll notice back from somebody in 24 to 48 hours. I've delivered 3 emails but still no-return. I submitted a reduction situation and also have not noticed from their website both. Nicely it’s been way past that and Istill haven't had anybody contact me when it comes to my grievances. Now I’m on-hold for that 2nd period nowadays with customer support in the Chesapeake Support Area where in my opinion the system manger Shawn operates the main one that has yet to contact and assist me. I've been keeping for more than 15 units at the moment, simply to keep in touch with customer support!!! The whole contents of my fridge really are a total-loss with no one appears to treatment. I've now been with no fridge for 8 times as a result of & e-tech mistake. No body is in virtually any type of rush or appeared troubled. The whole procedure is a Laugh with this specific type of customer support and company training I don’t observe how you are able to spend these supervisors you're losing your cash. Can anybody direct me? Please
Toni Sidell
Kitchenaid Fix
Mod #ksss48qdw05
Aug 28 created visit
September 11 no-show
September 15 technology copies calculate on analysis and components distributed by Ken’s equipment
September 25 technology turns up at 4:30, to complete what I’m informed is just a 4-time work. 6 hrs later he leaves me having a shattered fridge. (Toss items absent) Reorders same three components claims components may get to 2 times
1 component comes September 30 5 nights later
I contact to discover when fix will need place March 1
Phone to express all components haven't appeared
The advise me they have appeared and deliver a technology anyway.
A technology comes about the 1st and can't fix the fridge since
All of the parts aren't there!
He calls the components division both leftover components appear on MARCH 2
March 3 exactly the same technology who couldn't repair the fridge the very first time about the 25th is returning. I told them used to do not need him back, I'm knowledgeable it’s my only option.
However no-call from any kind of administration or boss I've informed this story to more than 25 providers which means you must comprehend my disappointment not just one certification of my grievances therefore every time I've to retell the entire history.
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