Complaint / Review
Sony Electronics
Ripoff They lied to us about substandard product

I purchased a Sony 51" Widesreen t.V. Model KP51HW40 .
Widescreen t. V's have four modes. 4:3 Normal Mode, Full, Zoom, And Wide Zoom!

Sony clearly states it will not warranty Image Retention due to video games or t.V. Station logos that will permanantly burn their image into the screen. However, by watching programming in the 4:3 normal mode too often the sides of the screen (which are grey) will burn their image onto the screen.

Sony does not warn their customers of this potentially devasting problem. So now when I am viewing a program in wide screen mode, the sides of the screen are clearly a different shade of color than the middle of the screen.

Again Sony does not warn customers of this design defect. They can only tell me that it is in the manual that I read three times and still cannot find.

I now own a $2,249.00 defective T.V. If you experience this problem Sony will not help you. You are screwed! And they are going to be sued!!!