It would have been better if I had researched this seller before making a purchase.
On April 30 I've made a purchase at Shop Sunshine (eBay) for an "Amazing" deal for a Sony DSLR Apha 200 bundle. I've decided to pay via PayPal since they claimed to accept it (and avoid calling them and possibly having problems giving them my credit card info). The PayPal payment posted on May 1 (PayPal doesn't lie).
Since I'm leaving the country on a important trip having the camera arrive before my departure (May 20th) was critical so I've emailed them 3 times saying that I'd be willing to pay for an expedited shipping so that it would arrive in time. They bluntly ignored me.
Concerned with the lack of response I called in and mentioned the same thing about leaving the country and offered to pay for shipping. The representative claimed that it wasn't necessary since they would ship the item overnight at no additional charge and that I should wait for a confirmation email with the UPS tracking number and was promised that the item would arrive May 16 (I had called on May 12, then 13).
Again, no response after the phone conversation. The following day I grew uneasy since no tracking number came and called again early in the morning (8 AM MST, 10AM EST) to make sure it all went well. Then, I was promised that the tracking number was going to be sent in two hours and was given an extension to call (since it took me 10 minutes to get through and I had complained about the wait).
Two hours went by, no email. Called again to the extension, no answer. Waited another hour (simply out of good will) and called again the same extension and no answer. Called yet a third time but waited the 10 minutes again instead so I could get someone else.
Their response then started to get me even more concerned: "You should get your tracking number in two hours". Just out of curiosity waited the other two hours and called again.By then it was 3 PM MST and called to see what they would say then: "All emails should go out tonight at 8 PM" (hint... They close at 8 PM)
The next morning (no tracking number) called again but this time I was ready to take a stand. "You should wait another hour". I declined since they had told me the same thing the previous day. "You should just wait because we have your order and you'll receive your item".
I had no reason to believe that I was going to receive a tracking number and told the agent that it was upsetting that if the item was to arrive the next day then they should have a tracking number. The agent told me to hold and after a couple of minutes told me: "Ok, I'll give you your tracking number and your item will be shipped out today".
I became irate and told the agent that the item should have been shipped two days earlier. Ironic enough was that he began to argue with me saying that my payment took 7 days to post and it would take another 7 business days to process the order.
How come getting the money is easy but shipping it takes so long? And even if it does, I had offered to pay for the expedited shipping. Regardless, the agent continued to argue and raised his voice and was awfully rude.
I'll compliment them on their "attempt" to remedy the situation by "shipping" an extra battery (which I'm still waiting to see if I get it, let alone the actual full ordered bundle) and thanked the agent, but was still upset that they were so horrible at communicating.
Funny enough, the agent became so rude that I requested to speak with a manager to which he replied "I'm the manager, you won't get anything fixed but through me".
So, here I am, writing this review on May 18 waiting on the promise that the item will arrive tomorrow and complete (ups tracking number delivery date is May 19) and that I won't be heart broken by this unfortunate purchase.
And there's no way they can write a rebuttal about this post because it won't change their way they treated me and how horrible their customer service is. (without mentioning how confusing their eBay item description was - click on item, something else would show up)
eBay Item #: 120255395126
PayPal Transaction ID: 9K371721CA4468936
Order # E205538
Agent's Name: Andy Cain
=
Andy Cain
Client Advisor
Sunshine Electronics
Skype: AndyShopSunshine
Toll free: 877-960-9473
Toll free: 877-393-6205
Local: 718-434-3315
Fax: 718-252-6460
[email protected]
1273 Coney Island Ave
Brooklyn NY 11230
You may also check the thread in this website
http://www.resellerratings.com/forum/merchant-discussion-shopping-advice/120231-never-buy-shopsunshine-com.html
Carlos
Salt Lake City, Utah
U.S.A.
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