I purchased a blackberry pearl phone in May and became a new customer of T-mobile. About 3 mths later the lights on the key pad went out, so I was sent a new phone. When I got the new phone the software was different. This made it difficult to type because the keys would not type the letter I wanted. So I called and they had me run some tests on the phn. The representative told me it was the different software that was new to the model so she sent me a new one. So about 5 phns (same model) later, I was told that they would offer me a new phone. The only catch was it was not the phone of my choice, it didnt even have the same features as my original phone. So I declined the offer, and explnd the model that had the same features and price that I was willing to accept. They turned me down, but offered me the phn that I wanted for a price. THE SAME PRICE I HAD JUST PAID 5 MONTHS EARLIER! Short story, my issue is still unresolved, I still have the same crappy phone and they are not taking any responsibility for there crappy phones! I want the phone of MY choice, and I dont want to have to pay for it! Its there fault, not mine!
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