On 08 January I bought 2 TFT 17" MONITORS PROVIEW NX787 at www.pixmania-pro. Be. Both items where delivered a week later.
While obliged by Belgian and European law, Pixmania did not deliver the required user manual in our local language (dutch). Despites several reminders, Pixmania did never deliver the manuals and answered that they never will, as the manuals are only available in French.
A year later, one of both monitors broke down. So I contacted pixmania after sales service and received no answer. After some reminders Pixmania finally opened an after sales file and I could send my equipment to Paris for inspection, this while I am living in Brussels.
On 24 January the return shipment was received by Pixmania-pro as stated by UPS tracking system (trk# 1ZW4F5896897418873). The pixmania-pro after sales record will not be updated prior to 28 january.
Today 5 march 37 days later, I have no reply whatsoever about my monitor. Contacting the after sales service of Pixmania-pro is like speaking to a wall, no reply.
Pixmania-pro is a disgrace and does not deserve to be trading. They have no respect whatsoever about distance selling regulations, EU/Local laws and good practice.
Pixmania-pro has only one preoccupation, take as much money as rapid as they can out of your pockets. Their after sales service is non-existing or very slow. Pixmania-pro workers do not reply to most of the email (4/5 stayed without any reply) and are most incompetent. They do not care about their business.
If you like a little bit of service, go somewhere else and do not buy at pixmania, pixmania-pro or fotovista (pixmania is part of fotovista group). This company only takes abuse of you and your customers.
Pascal
Tervuren
Belgium
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