I went to the website to order a new lense for my camera as I was going to be shooting more indoor sports and needed the capabilities a new lens would offer. Relying on the expertise of the saleperson who was so rude and insistent on me having to purchase two lens to optimize the performance I was looking for I agreed. He indicated to me that these were new lens and they were "flying off the shelf." So I purchased the two "new" lens and a filter kit for both. They have the filter kit on the website for 300, and they
dont have any manufacturer names listed on their website. Once I got the fliter and searched prices, I found I could get it for about 40 dollars!
Upon receipt of the lens, I started to search other sites for this new lens&
all that came up was the same lens I had, so I emailed the manufacturer with the model number, serial number and the upc code on the box-Sigma emailed me back with 24 hours and indicated that the lens I was inquiring about was released in October—not NEW! The cost of the lens on the high side is
about 420, they listed it as new and with a retail price of 1499.00!
Needless to say, I called to return the merchandise and was initially told that anything could be returned within seven days, I received the package on Friday called Monday morning, considerable wait time as well at least 20 minutes. Upon reaching a customer service representative he indicated they had a restocking fee of 5% and the shipping was not refundable. WOW they are slick, they charged me $100. For shipping! And in addition, the invoice was not itemized in any way, just listed the items and had 100. For shipping!
I told him I had contacted the company of the lens and they were falsely advertising in addition to excessive charges for merchandise, and I wanted to return in spite of the 100 for shipping and a restocking fee, he said they would refund 700.00 as a credit, which they finally did and it showed up on my credit card today.in spite of the credit, I was still overcharged by what I estimate as about five hundred dollars—I thought I was getting a new state of the art lens!
This company is rude, ruthless and indignent to their customers, they use high pressure sales tactics and lead you to believe you are getting the absolute best merchandise for the money—what ever you do, dont give them a credit card number, it will be charged immediately—they need to be put out of business!
0 comments