Philips 42" LCD Flatpanel TV Model 42PF9831D/37 Ambilight
Www.philips.com
I purchased a brand new Philips 42" Flatpanel TV from a company named Dad's Toys. I registered the television's warranty with Philips when I received it in April. I had the TV less than a month and the bottom right corner of the Ambilight feature kept going out, also the picture kept going dark. I phone Philip's warranty service and they set up an appointment with Electra-Sound in Parma to have it fixed. Electa-Sound came and picked up the television, finally, on 7/31/07. They had it almost a month and finally returned it on 8/22/07. They said the television was fixed, they ran it three days and the picture was fixed and the ambilight was fixed. I watched the television for 15 minutes and the same bottom right corner of the ambilight went out again. I immediately phoned Philips about this. They said they would still pay Electra-Sound for fixing it, even though they clearly did not touch it, and I could call Pro-Tec Electric in Cuyahoga Falls to again have it fixed at their expense. I phoned Pro-Tec and explained the problem. They were unable to pick up the television for repair for two weeks, so I brought it to them sometime in the beginning of September. They looked at the television and were able to fix the picture, just a software update. As far as the ambilight, they needed to order a new source board for the inside. Upon ordering the part, they found out that Philips no longer had the part in stock. Philips then contacted me about this and offered to replace the television. They wanted to give me the new model, I am attaching the model number. I reluctantly agreed to this. Reluctantly because the television I had purchased had the full ambilight feature, meaning the light was on all the way around the television, retailing for 3500.00. The television they were sending only has the ambilight on the sides, retailing for 1699.00 I was very upset on the phone being as I was losing so much money, but all they said was they were replacing it with the 'comparable' model they now produce. Other words they gave me no choice, take what they are offering or keep my original television that was broken. So I agreed, told them to send it just to be done with the matter and have my television back. They shipped the replacement on 9/26/07 to Pro-Tec.Pro-Tec received the television and I picked it up from them on 10/18/07. I brought it home, opened it up, and discovered that Philips in fact did not send me a new television, they sent me a 'refurbished' television. The front of this television is covered with scratches. I am sick of trying to talk to them about this. I want MY television replaced. I've already lost alot of money over this and they are not standing by their warranty. They didn't replace my new television with a new television. They sent me a used one and pretty much told me the difference in the cost is pretty much too bad, they can't do anything about it. I either want a brand new television to replace my original television, or I want a 3500.00 refund so I can purchase a new television from another manufacturer. Can someone please help me with this?
Sincerely Frustrated
David L. Sawyer
245 So. Diamond St.
Ravenna, Ohio, 44266
(330) 2962423
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