I am writing this to bring to your attention a very serious matter. On August 29th I called my dish now at because a friend gave me a flyer on satellite tv. So when I called I got the information and the csr Noah went thru his speech and told me that he needed my cc # to run my credit and I was fine with that. He then stated that I would be charged two amounts. One was a $49.99 installation fee which would be applied to my first months bill and a application fee of $29.95.
I told him I could authorize my card t be charged that amount due to my recent move and not having enough funds in my bank account. I told him I would cal1 back in two weeks once I had the funds in there to setup service and I would.
So on August 30th I checked my bank account and to my horror I saw my account was cahrged by my dish now for $29.95. They charged my card after I told them I could not give them authroization to do so.
So I called backed and talked to their "wonderful" customer service the next day and was transferred to billing. I had the pleasure of talking to a Brittany. Not only did she deny that my card weas charged the $29.99 she stated she thought the "whole thing was funny" and laughed at me. I WAS FURIOUS! And demanded to speak to a supervisor.
After being put on hold for over 15 minutes she stated the supervisor was busy and it would do no good to talk to any one any way because without a copy of my bank statement they couldnt do anything. I still demanded to speak to a supervisor. I was then transferred to Daffney and she stated basically the same things as the previous CSR and suggested I call the CSR department and talk to them about this. I stated they transfered me to you.
Below is a copy of the letter I sent to my dish now and echostar.com the parent company of dish network. My dish now is a independent retailer of dish network:
I am writing this to bring to your attention a very serious matter that I have tried to get rectified in a timely matter and I want to have rectified IMMEDIATELY! My debit card was charged $29.99 without my permission and thus I incurred $33.00 in overdraft fees and I want these charges reversed IMMEDIATELY!!!
Last week I inquired both online and by call my dish now regarding satellite service. After getting your number from your website and looking over the packages I called your 1-800 number. I spoke to a rep named "Noah" and we went over what I may as far as channels go. He then asked for my information and I provided it.
He then asked me for my cc info as he stated they would need to do a credit check so I said okay. Then he stated I would be charged a application fee of $29.99 and a setup fee of $49.99 dollars. I stated due to my family moving to the area I 'm in and such I dint have enough to cover the charges and if my card was charged it would overdraft my account. So I stated I would have to call back in a few weeks and setup service. So we parted ways and I thought everything would be cool. BUT EVERYTHING WAS SO NOT COOL!!!
That nexr evening I was checking my bank account online and there was a $29.99 charge on my card from my dish now on my card. I was furious. I didnt give permission to have my card charged yet it was charged.
So I called your "wonderful" customer service the next day and was transferred to billing. I had the pleasure of talking to a Brittany. Not only did she deny that my card weas charged the $29.99 she stated she thought the "whole thing was funny" and laughed at me. I WAS FURIOUS! And demanded to speak to a supervisor.
After being put on hold for over 15 minutes she stated the supervisor was busy and it would do no good to talk toone any way because without a copy of my bank statement they couldnt do anything. I still demanded to speak to a supervisor. I was then transferred to Daffney and she stated basically the same things as the previous CSR and suggested I call the CSR department and talk to them about this. I stated they transfered me to you.
So over the next two days i spoke to about a dozen CSR reps and was give about a dozen phone numbers. Some of them for dish network. Dish network would have no record of me since I talked to MY DISH NOW. At this point I have another check bounce and another $33.00 in late fees. This brings my total to $95.95 i want this reversed immediately! I did not give authority to have my card charged. I had stated if my carg was charged it would overdraft. YET MY DISH NOW STILL CHARGED IT ANYWAY!!!
Is this how you get customers? When I spoke to one CSR rep about this she tried to sell me a package? Are you kidding me? I was trying to explain what happen and here she is explaining to me about the great deals. I feel ripped off. I had money taken from me for a service I didnt want. I feel I am entitled to get my money back.
I have left messages for supervisors at your home office in Bocca Raton, Fl and NO ONE HAS RETURNED MY CALLS! This is unacceptable!!! I want these charges returned back to me as i didnt authorize charges on my card!!! In no way did i authorize them! I have enclosed my bankl statement showing the charge of $29.99 and two late fess of 33.00 and a check written for 4.25 also was overdrafted because of this. I expect an immedite repsonse and an immediate answer to this. I WANT THESE CHARGES REVERSED AT ONCE.
When someone asks you not to charge a card you dont turn around and charge it. That is bad business and to insult your customers on top of that is just plain disgusting. I await these charges to be reversed and await your answer.
So that was three weeks ago... I was given several numbers to call 866-380-3053,561-314-0396,561-544-1540, (800) 599-2309, (800) 203-0008, (561) 750-5150, (800) 203-0005, (914) 428-8731, (866) 659-3474. I left messages for Dan who was a customer service manager who I thought was one. Turns out he was just a CSR. And his name was actually Don after talking to John when I called furious that none of my 7 messages were returned. This is after a month of no response on their part. Don told me to talk to Ryan in Billing. As it turns out Ryan is another CSR and not in Billing.
This company seems to be just transferring me around in the hope that I just drop it. So I email CEO escalation at EchoStar. They are the parent company of Dish Network. My Dish Now tried to connect me to them and I refused as I never spoke with dish network. But in any event I contacted them at CEO Escalation and I now have talked to Brian and Angeline at CEO Escalation at EchoStar. The best they were able to do is forward it on to retail escalation. I did talk to a supervisor name Jan when I called 561-314-0396. She tried to say I went on their website and the fee was non refundable. AT NO TIME DID I EVER GO TO THEIR WEBSITE AND AT NO TIME DID I WAS I EVER TOLD THAT THE FEE WAS NON REFUNDABLE!
This whole incident has caused me to lose hundreds of dollars and my temper. Have tried to email them but all of their email addresses come back undeliverable. I feel cheated and screwed. I feel this whole thing is a scam to scam people out of money and I can't accept it.
I work in the customer service field and if we ever did this to our customers we would be out of business. I want something done to put a stop to them taking advantage of consumers. Ideally I would like my money back and an apology. I appreciate your help in this matter.
Bigdawg8371
glenwood, Minnesota
U.S.A.
0 comments