A laptop battery I ordered from keybattery.com never arrived. The company claimed it was backordered, kept pushing back the date of its arrival until it was clear the item was never going to be delivered at all.
I asked for a refund, and the company confirmed they would issue the funds to me, claiming the transaction would occur within 2-3 weeks. Two months later, and after numerous emails and phone calls to them, I have yet to see the money returned to my account.
The company continues to promise the refund. It has yet to occur at the time of this writing.
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