SPECIAL UPDATE: August 6: Spencers TV and Appliance remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Spencers TV and Appliance is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.
To date, Spencers TV and Appliance has made good faith efforts to resolve all complaints reported on usacomplaints.com. Based on our experience, the member business has proven to be among the top members of the complaint Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.
Over time and since becoming a member, Spencers TV and Appliance has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the complaint Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Spencers TV and Appliance remains committed to improving customer satisfaction.
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help... Let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at [email protected]
Consumer complaints REVIEW: Spencer's TV & Appliances gets a POSITIVE RATING from consumer complaints and is fulfilling its commitment to provide excellent customer service. Customers can feel confident and secure because Spencer's. Spencer's TV & Appliances is a proud member of consumer complaints Corporate Advocacy Business Remediation & Customer Satisfaction Program and they've pledged to resolve any and all legitimate complaints.
Spencer's states it is their.."sincerest intention to make every one of their customers happy with every part of their transaction at Spencer's at the lowest prices." Executives report that they have stringent requirements into their hiring practices to ensure sales and customer service personnel are of the highest quality, provided more intense training practices to teach new and better ways of servicing customers, improved communication among managers and floor personnel so that any misunderstandings are dealt with on the spot, and empowered all employees to do what's necessary to make any and all customers happy. Spencer's realizes that clear communication is the key to happy customers, so they pledge to make sure each and every customer clearly understands the specific model they are purchasing and the terms of all deals before they leave the store.
Spencer's explained to consumer complaints that they have increased staff in all areas, having grown from a small staff of 4 or 5 to their current staff of 300, and while they've experienced some growing pains, they are taking the steps necessary to make sure all customers are satisfied every time they shop at Spencer's.
Spencer's TV & Appliances personal attention always putting the customer first. Spencer's TV & Appliances believes one complaint is too many that is why they approached consumer complaints and requested to join consumer complaints's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Our investigation revealed that Spencer's TV & Appliances truly cares about its clients, and makes every effort to provide an excellent level of service to each and every one of them.
Read more about Spencer's TV & Appliances and their commitment to total customer satisfaction and why consumers should feel safe and confident when doing business with a member of consumer complaints's Corporate Advocacy Business Remediation & Customer Satisfaction Program.
= now to the original report that was filed =
You may of thought the friendly song that goes along with spencers tv and appliance! Well second guess that song!
We were looking for a new tv and we found the perfect one, a 65" mitsibushi tv, we looked in the ad and Spencers had it for NO INTREST NO PAYMENTS till 2010.
We thought it was a GREAT DEAL when we got to the check out to fill out all the paper work for it.
It wasn't tell the end when the salesmen aka used car sales man. Said u want the 3% monthly payment deal right tell first i was shocked i told him i thought it was no payment deal, then leads me to all of his ads a claims to say there is no such deal, i was pissed at this point. I told him when i would get home i would fax him the deal that i had seen in the paper for the passed 2 days!
I wait for about 4 hours after i had faxed it to him and he says he would have to wait for the manager and fancial advisor arrive on Monday, but he says he can take another 200 bucks of the tv!!! We end up waiting tell monday, we get the call that he can not gives us the tv for that price, so we end up not getting the tv, and qoute this was SUPER BOWL weekend! I JUST don't want anyone else to get hurt by Spencers they are a worthless company and lie. Spencers is not a Friend in the business there and enemy in the business.
WE felt like they had lied about the deal all along and it was in paper 2 days in a row.
LOOKS like well have to go to Best Buy or Circut City!
NOT A Spencers Fan Peoria, Arizona
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