We had an order for three phones, two of which are harder to find.netdropshipper had them listed on their site as 'in stock' ready for purchase.
First not listed anywhere that we could find on the site, is that they do not accept orders over $400 with out a wire transfer. You only find that out after you place an order and it gets cancelled.
Second, there is no way to contact them by phone, it has been disconnected.
Third, the contact email addresses that they list on their site do not accept incomming mail, it all gets kicked back (unless they contact you first).
Back to our problem... After a week of trying to get the order filled (the customer was more than patient), we finally get an email that the items have been shipped.
Yeah! But wait!
The customer calls and tells us that they only received one of the phones.
Ugh!
So, several bounced emails latter, we get another email from 'Customer Service' that we have been credited for the balance of the order.
What?
So, we email them back that a credit is not acceptable, and we require a wire transfer refund of the balance.
No reply.
Did we mention that they charge you $20 for you to send them money by wire (that is on top of what your bank charges you).
The fact that it costs us more money to go and find another two more suppliers (at retail prices) to fill the order that they could not fill does not sit well with us.
So we emailed the several other times to request that the 'credit' be returned.
In the meantime, we place several other orders with them, we must be dense.
Two of the orders, the customer received the wrong product. The other order was inexplicably cancelled, no reason given. So, we tried again, and again the order was cancelled. Being the gullible ones, we tried a third time and again the order was cancelled with no reason given.
So, using one of the emails that they had replied to us with in the past (remember that they do not accept incoming email), we sent the a query as to why the order was cancelled three times. Oh, that item is discontinued was the reply.
Funny, it wasn't discontinued on the site until after they sent the reply.
We had to send the customer a similar product and hope that they were happy with it.
What about the orders where the customer got the wrong items?
At our cost, we had them ship the same item to the customer, and it was still wrong.
So, we paid the customer to send the items back to us and requested an RMA.
Surprise! We got a reply email (ok we cheated and used a past email to send the email) to return the items under an RMA, but we have to pay for shipping, again.
Also, no response still on the refund of the 'credit'. It started out as over $600, but after mutiple bad orders its down to $370.
If you get the chance to do business with them, I hope you are not one of the 80,000 customers that they 'service' that gets raked over the coals like we did.
Did I mention that their practices will likely put us out of business. Hmmm... Sounds like lawyer time to me.
Richard
Las Vegas, Nevada
U.S.A.
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