I am a new subscriber to Sprint and I noticed two tricky ways that they may be taking advantage of new customers. If you are a new customer I urge you to read this.
I ordered the service on the internet on Feb 16th, and I received the phones in the mail on Feb 22nd. I then received my first bill in the mail on Feb 23rd. I was looking through the bill and I noticed two things.
1. They were charging me for an extra phone line that I was not supposed to be charged for.
2. They had started the billing cycle on Feb 17th, the day after I ordered the service on the internet. THis is a problem because it doesn't make sense to pay for the 5 days of service that I was unable to use the phone. This might not seem like a lot of money but it comes out to an additional overcharge of about $20.
When I called about the problems I noticed, I was met with very agressive technical "support" persons. I talkked with three different persons and all three tried to get me off the phone by giving me partial refunds and then saying something like "Ok we have taken care of your concern, do you have any other questions?" I find that you have to loudly interrupt them if you want to continue to discuss your concerns with your account. At which point they finally stop talking for a moment.
I finally did get them to agree to refund the money so I guess it looks like it will work out for me. I just wonder how many other people are also being charged that haven't noticed and/or are pressured into taking less than they should.
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