Delightful compelling online sales presentation regarding their product, a $9.95 Pimsleur language program. I bought 2 languages on September 9 which I received within a reasonable time. Nothing presented had led me to believe it was anything other than a one-time purchase.
Suddenly November 15th my card was charged with two charges of $64.00 each and I found there were two packages waiting for me.
I called them, waited on hold for just under ten minutes, then after an hour of talking with a rep, then more hold time, then a supervisor, then more hold time, then back to the rep, they assured me they would credit my card for a total of $147.90 (64.00 64.00 9.95 9.95) immediately (but they said it usually takes 3 days to show up in my account, but possibly up to 30 days).
They then gave me information to return just the two $64 programs, offering to have me keep the two $9.95 programs in lieu of their paying the return shipping expenses.
I will return the two $64 programs to them when next the post office is open via USPS Media Mail as they suggested (this is Saturday afternoon, or I'd do it today).
At this point I'm willing to see if the credit is indeed applied to my card and that future billings have indeed been averted, before I request that the BBB become involved. I'll update this post with a status report next week.
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