Pimsleur contacted us with a supposedly discounted package - $9.99 for 30 day free trial. After receiving and reviewing, we decided this was not at all for us. We called the company, they sent us a return label, and we returned the product. We were credited our initial investment the first month. The next month, we were charged $64.00 on our credit card. After calling both Pimsleur and our credit card company (Capital One), they refused to credit the money even though we no longer had the product. This has been going on for over 8 months.
We have repeatedly contacted our credit card company, who will do nothing to help us. They claim they received a 6 or 7 page document from Pimsleur stating that anyone who orders is required to pay $64.00/month for perhaps eternity? What is this?
We are being forced to try to borrow the money to pay off our credit card in its entirety because the credit card company says they cannot cancel our card because Pimsleur has a legal right to continue charging the $64.00 every month.
What a SCAM! We are disgusted with both Pimsleur AND Capital One. Any ideas?
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