Complaint / Review
Chase Manhattan Bank
Fraudulent Charge Not Credited Despite Promised Cancellation

Hi,

I filed a Chase dispute form over a fraudulent charge put in my July billing (June period). I email to request credit back. I receive a reply, promised me the charge/membership has been cancelled. Credit back will show on August billing (July period). It is a lie.
*with late payment is penalty charge over 25 $, no grace, merciless... So... Why they keep this fraudulent charge to continue to impose their finance charge on this balance? That is bad. I feel cheated and robbed.