On Oct. 26, after a very coercive phone call, from a Trading Advantage Sales Rep, I completed a purchase agreement for a trading program having to do primarily with the futures markets. The respective course materials were received promptly within a day or two. I perused the manuals over the following week and was not satisfied with what I had seen. Most specifically, a section of the course material depicted very significant content (graphic market profiles) printed so small it was virtually impossible to read with my normal reading glasses. Not acceptable. After the week had passed, I had received nothing by email to confirm my enrollment; commencement date; receipt of my funds paid ($2600); invoice for balance owing ($900); website info; course schedule; etc. There had been no follow-up support what-so-ever, so I decided to Google the website and get a phone number to contact Customer Support. The call was made during business hours. I was directed to voicemail where I left a message. I had made a decision to not commence with the program, return the course materials and request a refund. I sent a prompt follow-up email to their billing rep (Alley), to so advise. Emails have been submitted to Trading Advantage, concisely outlining my objections and intentions, yet now, three months later, response has been minimal and I have still not seen any serious effort to resolve. I have still not received any of the usual follow-up correspondence of the sort described herein. I have checked the Tracking Number for the returned package and discovered, that on Nov. 11 it was "refused by recipient. Item being returned to sender" (me). I conveyed that status to the sales rep by email. At no time have I been advised by Trading Advantage that my package would not be, nor, had not been, accepted. As of this writing, I have not yet received the returned package nor have I yet received any express indication of intent to refund my money, or not. The Trading Advantage approach, it would seem, is to keep my money, ignore this issue and hope it will go away. As far as I am concerned, however, their silence is, at the very least frustrating, and their conduct has exemplified substandard business practice.
I have been advised a final notice deadline from the Better Business Bureau has passed without response and so it would appear that, Traders Advantage has chose to ignore them as well.
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