I signed up with Real Estate Express to get my Florida Real Estate License (63 hour Pre-Licensing Course). I should of signed up with a local RE school, but was trying to be "cost effective" and signed up for their online course. While taking their practice quiz on the second module I continued to receive the same failing grade for the quiz. I tried taking the quiz several times using different answers and continued to receive the same score. I contacted their customer service and they walked me threw different internet options, thinking that it may be my browser. I took the quiz 3 more times and the same results and wasted 5 hours taken the same quiz. I asked for a refund and received this email from their Chief Admin - Tami Davis: "I just logged into your account, took the unit 2 quiz and passed the first time. Evidently online is not for you. We have over 1500 active people taking the FL Pre license course with no problems. I will process a refund less the admin fee. You will receive an email confirmation when it is processed next week." I received the refund today, I paid $134 for their online course and received $84 refund, and they kept $50 for an admin fee. I am happy I no longer I have to deal with a company that blames their customers and NEVER takes responsibility for their short comings. My issue with Real Estate Express (American School of Real Estate Express, LLC), is that they NEVER offered me any other options (example: CD, RE Book, etc), instead blamed me for the issue and stole an admin fee with no further explanation. Clearly I passed the first module with no problems, but because of time constraints and the online issue I had with the 2nd module quiz, I asked for a refund from the online school. The American School of Real Estate Express, LLC has some real customer service issues, but I would like a full refund so that I may continue with another RE school. If I can warn one potential client from using this company-please do not use this national company for your licensing requirements. If there is a problem they will blame you and then take your money for talking with them when there is a problem. NEVER AGAIN - This Company is a joke! You have been warned!
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