I was looking around the internet for schools where I could continue with for my master's degree and was also worrying about losing my healthinsurance once I left my undergrad university. My parents suggested requesting information, but, oh ho, that was a giant mistake.
I went from chatting with an online adviser rep to having an "admissions adviser" start emailing me and calling me within ten minutes. I thoughtthis was strange, but I also thought I would just be put on a mailing list to receive some catalogs. Before I knew it, the school had emailedme access to the virtual campus and encouraged me to sign in. I signedin to check it out and what did I find? I already had a class scheduleand a start date. The school hadn't even received FAFSA info or official undergraduate transcripts. This was fishy.
The "adviser" called me three times the next day while I was studying and I kept ignoring the calls. My parents told me to keep considering the college until something could be figured out to help me keep my health insurance, so I refrained from telling them to roll off of a cliff untilI had a more definitive plan.
Foolishly, I put their school codeon my FAFSA (DO NOT DO THIS) and it wasn't until later that day that I had a really uneasy feeling about this place and decided to cancel enrollment. Here is where it got tricky.
I sent an email to my "adviser" (who was really a fast talking salesman) telling him that I needed to be withdrawn from the classes, as I had no intention of starting their program. I received no reply the next day, so I called and left him a voicemail. Again, no reply.
I sent an email to [email protected], as it was stated in their student handbook to do if you wanted to withdrawal, but received an automated message saying the email address was no longer in service. That was funny, because the student handbook I had found the address in was updated in January and it was only April that I attempted to message this address and it was deactivated. It said it had been forwarded to the proper address, but I still heard no reply. Icalled my "adviser" and left him two more voicemails and removed their school code from my FAFSA and called their financial aid to cancel any pending preliminary loan documents. I also chatted with three online "advisers" to inquire as to why I was not receiving any confirmations and they became increasingly more mean, saying "If your questions are regarding your withdrawal, you will have to speak with your adviser."
How could i do this if he wouldn't answer my emails or call me back?
Finally,
My "adviser" called me on a Saturday (what kind of school has people working on Saturdays?) and told me he had submitted my withdrawal paperwork. He said he would call back in 24-48 hours when everything had processed. I gave them 72 hours to call and when I hadn't received my confirmation call, I emailed the "adviser" twice more and called the registrar. The man said he had no way of accessing my file but he wouldcall my "adviser" and leave him a voicemail requesting that he call me.
I don't know if this was ever done.
After emailing "student advising" stating that I wanted a confirmation of my withdrawal, I finally managed to annoy someone at the registrar enough to get the phone number of the "Student Manager." I called her and left a voicemail asking why I hadn't received a phonecall or email confirmationof withdrawal. I was assured I would be called back no later than 24 hours from my call time by the man who gave me her number.
Obviously,
This was a giant lie. I did receive a call the next day from my "adviser" telling me he had processed the paperwork and he was "sorry hehadn't gotten back to me" and that an automatic confirmation of withdrawal email would be sent once all of the paperwork was processed.
I requested an email verification from him as well, which he finally sent after a week of hounding him. It was riddled with grammatical errors. I have still yet to receive my confirmation of withdrawal, and if I don't receive it by the middle of this week, I will call everyone and hound them until I get what I want, which should have been done two weeks ago with no argument.
It seems odd that I would be ignored on so many occasions once I stated that I did not want to take any of their classes. A legitimate university would never ignore me in such a fashion, and I have attended a very reputable brick and mortar university for my undergraduate career and even though I have had paperwork issues, they always resolved them within a week.
DO NOTBE SUCKED INTO THIS SCAM. This school hires salespeople to coax peopleinto starting and they will enroll you in classes before you even mention your decision about your own enrollment. Once you want to withdrawal, they will ignore you and be very mean to you. Don't get sucked it, this school is a scam! Do not fill out any of their paperwork or they will enroll you without your knowledge!
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