I have been with Long Beach Acceptance for a year now and due to a personal situation (no support from childs father to help pay bills and keep my child in school) I have been struggling for a couple months. I asked Long Beach a couple months ago about their "extension or deferment" policy and they told me you have to have a history of 12 months of on-time payments with them.
So, I have made all my 12 payments and then expected to be granted a "deferment" as they call it on my 13th month and proceeded to pay other bills and try to catch up on things. I'm sure many people can relate. Well, Long Beach has been giving me the "runaround" now and said that these "deferments" are coupons provided by their investors.
Every other finance company I've been with (by the way, I have another car financed through Ford Motor and I've have been granted 2 extensions in 8 months with them) grants extensions for situations like this. Bottom line, I am a good paying customer and have made all my payments on time, I get into a situation (which is out of my control) and this is the thanks I get. Now I am behind and I have "reminder" calls from them daily. If anyone can avoid it... Do not take a loan through Long Beach Acceptance because they do not believe in customer service.
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