This agency have their phone number posted on several apartment's for rent through "LAOPINION.com. Therefor, I felt like I had no other choice but to give them the money they were charging. I made that decision because just about every single damn number I see for rent is an agency.
I paid them about three weeks ago. They told me that they received new listings of apartment's for rent every Wednesday's and Saturday's and that they would make sure to find you a place within two or three month's.
My problems began the first week of the contract when I would call and ask for Roxane, they would make up the stupidest excuses why she was'nt in and why they did'nt have access to the new listings. I kept calling numerous times to get new listings and answer's to why they would'nt return my calls. Being put on hold for ten or even fifteen minutes sometimes and to top it all off they would steel have the nerve to give me the click. Doing this to me, nuh huh, they just went on and hit one angry nerve of mine. Therefor, if I have to, I will go straight to the Department Of Cumsumer's Affair and wipe them out completely. Not only because of all of this, but because not once did they hand over a key or had me meet with a landlord or an owner.
I requested a refund. They told me that they would send the refund request form to headquarter's. My next question was..."Is there another Hacienda office?" and she answered "NO". That's when I knew something was definitely wrong.
Daniel
Huntington Park, California
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