Complaint / review text:
I started to do some reasearch late 2008 from University of Phoenix. They were really anxious (pushy) to get my started as soon as possible. I turned in my financial aid paperwork, and was told via e-mail, that I was financially clear to start school up.
The courses are five weeks, I missed one day of class, even though the syllabus says we need to check in only three days a week. I was dropped from the class in Week 2, but was never notified about that drop. I reach the end of semester, and wait for my grade, only to find out that I had been dropped.
This is what started all the confusion. My loan paperwork went through, I received an e-mail from Sharon Smith, who said that I owed the University $2400 and some change if I wanted to continue being a student there (it would cover the previous semester as well as the next semester).
I was already told that I was financially clear to start classes, so why would I owe them money for the previous semester. Right away, they started threatening collections. I ignored the e-mails and politefully withdrew from the school. Since then, I've been getting e-mails from Sharon Smith saying that I owe various amounts of money, anywhere from $729 to $1738. I asked what the final amount I owe is, and they told me it was $729 for that first semester that I was financially clear for. I have since been getting bills in the mail for those various amounts, with threats to call collections.
Finally today, almost eight months since my withdrawl from the University, I received a phone call with an urgent message for me to call back. Did not state who he was with or what his order of business is. I looked up the phone number online, only to find out that the gentleman is calling from Platinum Recovery Services, which I further researched, is a collection agency for University of Phoenix.
I ignored his phone call, found this thread, and want to file a class action suit. I've been harassed, lied to, and treated unethically by an unethical organization.
Every other University makes sure they have payments prior to the start of classes, I was told that I was clear, so why do I owe this money?
My tuition was paid for with my Stafford loan, in addition to some funding from Wells Fargo bank. I recently received a statement from them showing that I must start making monthly payments on, meaning what University of Phoenix took that money, pocketed it in the multi-million dollar industry, and am now trying to get more money from me.
I never borrowed any money from University of Phoenix, now they are falsely claiming that I need to pay money back to them. It's no wonder they make so much money in a fiscal year, if they are stealing Title IV funds.
I was also told over the phone by the initial advisor, that they receive their checks based on the number of students they enroll, and to see if I knew of other students I could send to her.