I enrolled in the online Drivers Ed course (traffic school) in lieu of paying a speeding ticket. Throughout the course, validating questions pop up to ensure that the person taking the course is the one registered for the course. You must answer the questions with 70% accuracy. The questions are multiple choice and include things such as your address, zip code, type of car you drive, etc.
When I took the course, the validating questions were not accurate to my data... My data has been registred with our state DMV for years and there is NO REASON that they should not be able to access it!
So, every time I was asked one of their validation questions, I had to guess at the answer they were looking for. When they asked me to choose my zip code or the type of car I drive, or my address, none of my data was listed as an option. Someone's data was there, but it wasn't mine!
After answering several questions wrong and after being threatened to be locked out of the course, I called and emailed the help desk for a resolution and this was the response I recieved back...
"Unfortunately we have no way of changing the security question answers."
This curt and extremely unhelpful reply came back with no name, no follow up suggestions, nothing! Basically, their mistake, but not their problem!
Keep in mind that the error was on their end and they did absolutely nothing to try to help me fix the problem. When you're dealing with a 6 hour, timed course that has to be completed by a court-ordered deadline a roadblock is THE LAST THING THAT YOU NEED!
I've reported Amerian Safety Council to the Better Business Bureau and am awaiting a reply. I have included the complaint here.in a few minutes, I'm going to Twitter my disappointment. After that, I'm going to put it on Facebook and MySpace and every other social media site that I can find.
Perhaps THEN American Safety Council will care enough to figure out how to fix the problem that they have created.
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