I am filing this complaint on usacomplaints.com against Nu Way truck driver training centers of Livonia MI. My complaint is in the form of a copy of a complaint I filed with the better business bureau of eastern Michigan. Their contact info is below.
30555 Southfield Road, Suite 200
Southfield, MI 48076-7751
Telephone: 248-644-5026
Fax: (248) 644-5026
Email: [email protected]
Web: www.easternmichiganbbb.org/reports.html
I am waiting on a response from the Better Business Bureau, however chances are they will be unable to do anything either.
I am having the exact same problems as disclosed in previous complaints made to rippoff against Nu Way of Livonia and Pontiac.
Along with this rip off report and a complaint to the Better Business Bureau, I have also contacted WJBK channel 2 FOX in Southfield MI. I talked to a manager, Debra. Debra informed me that what has happened to me was unfortunate, but at this time they are unable to air a report. HOWEVER! She told me they would keep my complaint on file incase they receive any future complaints against the company at which time if they do receive future complaints they should be able to air a report. So with that said I am also leaving a contact number for Debra, at Fox 2 WJBK, so please if you have a similar experience against this organization please file a complaint here, file a complaint with the better business bureau, and please, please call Debra at FOX 2 because she will be more then happy to hear from you. The more people complain the more likely a story will be aired.
This is a voice mail number I am enclosing within this complaint. It does not give you much room for a complaint so you may have to leave multiple messages. I left her approximately 5 to describe what happened. Please do not curse or use profanity or they will ignore the complaint. The phone number is 248-552-5250.include you're name, the spelling of you're name, the schools name and when you went there, how much you paid, and exactly what the problems are and were.
FOX 2 is well aware of this situation they just simply need more people who went to the school to call them and complain so they can act.
Something else I have also thought about doing, but again this would require more complaints, would be to contact a state representative and see if it would be possible in the state of Michigan for a law to be passed in which all, not just the trucking schools, but all trade schools within this state to be regulated by the Michigan department of education so that stricter regulations can be put into place to protect people against this. It would be ideal if these schools could be regulated by the U. S department of education, but I would be happy with just the state.
I am also very specifically calling out Marti in this complaint, the Job placement counselor at Nu Way in Livonia because I feel Marti is partly responsible because he seems to have lied to me countless times, and did not return my phone calls and did whatever he could to blow me off.
Below is a copy of the report filed with the Better Business Bureau
I am filing this complaint against Nu-Way truck driver training centers of Livonia Michigan.
Nu-Way truck drivers training centers
11940 Merriman Rd.
Livonia, MI 48150
734-245-5000
In August I attended school there to obtain my class A commercial drivers license. I attended school there because at the time I was only earning $9 an hour as a security guard. When I attended orientation at the school, the enrollment counselor told me that as a truck driver my first year I would be averaging at least $35,000 dollars and over $40,000 my second year. The cost of the program was $6,380.
Nu-Way advertised that I would be earning $750 dollars a week working for Werner Enterprises my first year upon graduation of the class A commercial driver license program offered by them. Nu-Way truck driver training centers advertised this in the Detroit Free Press. I do not have the original add that I responded to, however, I do have a copy of an add from the Detroit Free Press with the exact same advertisement I responded to. The date of this paper is September 28th section 4m, the first advertisement under the drivers/transportation section. It says, 100 New Driver Trainees Needed Now! Learn to drive for Werner Enterprises! Earn $750 per week! No experience needed! CDL & Job ready in 3 weeks at Nu-Way! Werner may cover training costs at Pontiac & Livonia training centers!
Nu-Way truck driver training centers also has this exact same add in this past free press article dated for Sunday, March the 1st 2009. This article says 55 New Driver Trainees Needed Now! Learn to drive for Covenant Transport! Earn $750 per week! No experience needed to start!!! Covenant may cover costs if training at Nu-Way.
Upon graduation at Nu-Way truck driver training centers of Livonia MI, I was employed by Werner Enterprises, the company they were advertising and I worked for them for 13 months. During that time I only grossed approximately $9,000 dollars. That averages out to approximately $170 dollars per week, a far cry from the $750 that was being advertised in the papers and by the enrollment counselors. This average was figured by diving 9,000 by 13 months, then by 4 weeks. Out of this amount taxes were taken out of my pay checks, health insurance and my student loan. At least two checks out of each month zeroed out to nothing after taxes and benefits and the other two checks often had a deficit that was carried over from the prior weeks to cover taxes, health insurance costs and my student loan from the previous checks because there was not enough funds to cover it. Upon the request of the better business bureau, I will fax over copies of my tax returns as well as check stubs from 2008 to provide proof of my claim of my low income. I also have copies of the advertisement adds in the Detroit free press from Nu-Way advertising the $750 dollars per week working for Werner Enterprises.
Along with a broken promise of a high income promised to me by Nu-Way, they also broke their promise to me that they would give me life time job placement service.
In August after graduation from Nu-Way I went to work for Werner Enterprises. My training lasted 1 month and in September I became a solo driver for Werner Enterprises.in March after 6 months of dealing with the low pay and constant feuding with Werner Enterprises over the low cents per mile and low miles, I called Nu-Way truck driver training centers of Livonia and spoke to Marti, the job placement counselor. I explained to him my problem with Werner Enterprises and the extremely low income I was earning working from them. At that time I had only been employed with Werner Enterprises as a solo driver for 6 months. Marti told me that at that time there was nothing he could do for me because I was to new of a truck driver for him to place me with a better paying company. He told me Werner Enterprises as well as most of the other companies that hire their students were entry level companies and the pay I was earning was typical. He told me to keep driving for them for another 2 or 3 months and call him back because by that time I will have 8 or 9 months of experience and he could place me with another company that paid better.
In June I called Marti again. Again I got the same story from him and that I did not have enough experience to work for any of the higher paying companies. Again he told me to call him in another 3 months when I obtained at least 1 year experience and he could place me with a higher paying company.
In September I called Marti. This time Marti told me that I needed at least 2 years of experience before he could place me with a better paying company.in September I quit working for Werner Enterprises. I worked for JB hunt for 2 weeks in October but was fired because I had one late delivery. I went back into the security industry but was laid off and I am now unemployed completely.
I quit Wxxxx enterprises because the extremely low income was not worth the long hours and long time away from home. Originally when I went to work for Wxxx Enterprises I knew I would be away from home but me and my wife both agreed that the money was worth it at least for the 2 years I would have to do it until I could get enough experience to get a locale job. I never thought my salary would be almost 60 per cent lower then minimum wage. I never thought my salary would be so low that my family would qualify for welfare. I didn't take out a loan so I could make less then half of minimum wage. The whole point of a school of any type is to learn a new skill or trade so you can earn more then what you are currently earning.
In November I physically went into Nu-Way to talk to Marti to find out if there was anything available. He handed me only a few applications because I did not have enough experience for the better paying companies. I filled them out but never heard from any of the companies. If I had to guess, it would be because I didn't have enough experience.in December, January, and February I called Marti and left messages on his voice mail asking him if he knew of any companies that I could fill out applications for. I had one year of over the road experience with zero accidents and zero tickets. He never returned my phone calls.
The reputation of Wxxxx Enterprises towards their drivers is extremely poor. They have been sued countless amounts of times because of labor issues. There is also thousands upon thousands of complaints on the internet from former drivers of Wxxxx Enterprises. Wxxxx Enterprises is only the 4th largest trucking company in the country with only 4,000 trucks in their fleet and yet they have almost 4 times the number of complaints against them then JB Hunt or Schneider Enterprises who both have approximately 20,000 trucks in their fleet. Due to the high number of complaints' against this company I brought this issue up to Marti before I went to work for Wxxx Enterprises and he assured me that Wxxx Enterprises was a good company and that they weren't for everyone and that these types of complaints in this industry are typical and for me to just ignore it.
What I want to know is why didn't I here this information before? If I had heard this information from the enrollment counselor while I was touring the school I probably would not have went through with the training. However I suppose that's my fault because after all they are a business and I did not research the service I was purchasing and the only thing their concerned with is a profit.
It has been demonstrated to me that Nu-Way is well aware of Wxxxx Enterprises reputation toward their drivers yet they continue to place students with this company after graduation. Why do they do this? I don't know but I would like to note that Nu-Way truck driver training centers receives equipment from Werner Enterprises. Whether or not they pay for the equipment or its donated is another matter, but it illustrates the link between these two companies.
On March the 3rd at approximately 3:00pm I walked into Nu-Way in Livonia, again, to talk to Marti. This time I was greeted by the director of student services. He told me that Marti or the school could no longer service me because I was behind on my student loans. Gee, I wonder why I'm behind. I have been unemployed now for almost 6 months and when I was employed, I was not able to pay the student loans because of the extremely low paying company that Nu-Way placed me with. Now all of a sudden Nu-Way is more concerned with the loan company then with me the student. I feel they are at this point blowing me off.
At this point I want my money back. Since its been almost 2 years since I attended school there, I know a refund is probably not feasible, however, what I am asking the better business bureau for is to see if you can negotiate or mediate at least a 50 per cent refund. This should be enough to cover the remaining balance on my loan. If Nu-Way agrees to refunding what is the remainder of my loan then I will withdraw my complaint and consider the matter closed.
I have been scape goated by these people, out right lied to, blown off, and what I feel is RIPPED OFF! I can't get a hold of anyone no longer and since all I'm going to make in this industry for the first two years is less then Minimum wage then going back into this industry is no longer an option for me because I can make more collecting unemployment and welfare.
If the school would prefer I am willing to accept a 100 per cent refund in exchange for surrendering my class A drivers license to the secretary of state that way the school won't feel as if I'm gaining something for nothing.
I figure 50 per cent is the least they can do. They owe me at least this much. Since they seem to be more concerned with the lending company then they are with me there customer, they can take care of the lending company since I am unable to and make that check payable to them and pay the loan off.
John
Detroit, Michigan
U.S.A.
Sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome!
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