I placed two seperate orders for my fiance on 3/24/07. The only response I ever received from this site was that they received my order and that it was processing. I waited about 3-4 days to check the status just to see if they had a ship date for me (most sites usually have an approximate ship date.) I sent them a general email just asking how long it takes for one of their products to ship.
No answer. I sent them another email checking the status of my order. No answer. I finally grew tired of waiting for a response and shopped with another site. I purchased a sword from that site and that order shipped the SAME DAY the order was placed. So I cancelled my first order with King of Swords via email.
No less than ten minutes, I get an email asking for the reason for my cancellation. Lets not forget I still have one order pending with them at this time (you would think they would start on the order they still have of mine and start shipping or responding to my emails. No. They didn't.
I had to again send them another email asking for the status of that pending order and said I would give their company the benefit of the doubt and wait, if I did not hear from them in 24-48 hour (like their site states) i would cancel my order. Again NO RESPONSE!
How incredible. It seems like the only way to get a response from this site is if the subject on the message is CANCEL MY ORDER. The one thing I have to say this company did do expeditiously was that they did charge my credit card right away.
It is now 3/19/08 and afte filing a complaint with BBBonline I have yet to see my 169.00. Yesterday I got some advice from someone who responded to a complaint I posted on another complaint website and was advised to mail them a demand letter requesting payment within 5 days via certified mail. It seemed to have worked for that person, so I'm gonna try it.
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