I bought a home through a participating realtor with the promise in three years it would be worth $7500 if all requirements were met. One of the requirements as stated on their website at the time and on the certificate was that a legible copy of your original birth certificate with the raised seal was sent in and also other info like a copy of your utilility bill.
Well I sent in a copy that was legible of my birth certificate along with all the other info. They also had a timeline which I would get my money. They went beyond the timeline and I called the company and even though they supposedly use an independant firm they could put a rush on my filing. The funny thing is the denial letter comes from another state but all info goes to a P.O. Box in the same city this company is in. The only reason for denial was I did not send my original birth certificate even though their rules clearly stated a legible copy. Since my complaint with the BBB this company has changed their website to clearly say they require the original. They will not return the originals and with what is provided can clearly be used for identity theft your original birth certificate and proof of residency. If any one else has had similar experience with this company not giving their money please respond here this transaction took place in the state of California. Any info on how to file complaints with state agencies please let me know also I think this could be considered mail fraud since everything was done by mail. I did not follow through with binding arbitration with the bbb due to the fact that it would tie my hands with other agencies even though I have a letter from the bbb that they dont believe the company did all they could do to resolve this complaint. So in other words they believe I have a valid complaint.
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