I ordered a GACE Test Manual for $59.97 from this vendor's web site and I paid for the manual via Pay Pal. It was my understanding that I would receive a hard copy of the manual.instead, I was directed to a download site and provided an Adobe document. The background page color of the document is dark blue. I have a laser print and a clear copy of the document cannot be made. The vendor's webpage states: "If you find your exam mentoring and study guide don't meet your expectations or don't pass on the first try, just phone or e-mail client services and say, 'cancel membership' for an easy, NO QUESTIONS ASKED, 100% Money Back Refund." There is no phone number listed anywhere on the webpage. I tried contacting the vendor at (888) 411-2783 (obtained via the BBB) and the number is disconnected. I have requested a refund via email and I have received no response.
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