Based on my opinion and experience with New Planet Moving, I would advise everyone to stay away!!! They were absolutely the worst moving company I have ever dealt with. The sent an undersized truck for the move, and it took them to bring another truck several days later than contracted to get all of our stuff in it. Then over a dozen things, including antiques and furniture items came damaged. Some items did not include promised furniture wraps. Boxes clearly marked fragile, were piled at the bottom of heaps of boxes with books in them and everything.
After 7 months of haggling with them, and thier "claims processing department", they denied my claim because I beleive New Planet falsified documents to the claims processing about my move. I submitted a letter and pictures to the moving company (burned on a cd, and labeled by me because I did not have a printer hooked up yet), and the same letter to the claims processing department (several months later, so I printed it out on my computer). However, the moving company submitted a CD to the "claims processing department" that did not have any labelng on it (hmmm... Could it be a different CD?) with a letter (not signed by me), that was different than the letter I sent to the "claims processing department" (a highly suspect company in NY, that I am not totally convinced is a big scam... Maybe relatives in NY?). After 7 months of jumping through hoops, a lady from the Claims processing department calls me up and accuses me of fraud for changing the letter, and denies the entire claim. She states I added some furniture items to the letter not in the original, yet the furniture items in question are on the inventory list from the day of moving as being damaged, so I asked her why on earth would I not include them in the original letter? She tells me that "I don't know why people commit fraud". I stated everything in the letter is 100% ture. She tells me if I pursue this even further, she will report me to some company that will effect my ability to get home owners insurance, car insurance and everything. I feel extremely bullied, and don't know what to do anymore. I have done nothing wrong. I don't even know if this claims processing department in Staten Island is even a real company.
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