Well I must say this has been nothing but a pain since it all began. I was selling Avon quite happily until I became and eRepresentative that was when I got ripped off for a lot of money.
After that everything went bad. I have repeatedly contacted my DSM as well as her minions about fixing this problem and get assured that they are working on it only to find out now that I have this company calling me and threatening me on my telephone. They are telling me that I need to get an attorney and that I should call them back immediately as if I am home to take the call in the first place.
This company does not care about the people that sells its products. It doesn't care to work with an individual it only cares about money and how fast they can push their products. If there is a class action lawsuit against them I want to be on the list. I have repeatedly tried to send Avon money to settle this debt that by all rights I do not owe but I can't get the money from the person that stole the products because she is not from my area.
Yes I was a fool when it comes to trusting people and I have definitely seen the error of my ways with that one. It is a poor out that an individual tries to make ammends with an unsettled debt but they will not accept the money as it is not as much as they wanted.
Something must be done about this company - here is a snippet from their FAQs that plainly states they will harrass you as often as they deem necessary isn't there a law against harrassment:
General description
Geographic Area Covered: All of the United States.
List Offices: Houston, 18,000 square feet, room to facilitate 175 employees.
Years Experience: Over 75 collective years.
Monthly dollar volume of accounts handled: Unlimited.
Membership
Members in Good Standing with the American Collectors Association, Debt Buyers' Association & the ACAs Healthcare Services Program.
ASSIGNMENT OF ACCOUNTS TO COLLECTORS
Typical collector / account ratio: * Primes: 150 accounts per file, Seconds: 500-600 per file.
What is the minimum file size necessary to dedicate a full-time collector to a specific client? * 300 accounts, depending on balance size.
Do front-line collectors handle partial payment arrangements or is this a clerical function? Front-line collectors set up the arrangements, and the pay desk collectors follow up on the arrangements, with consistent telephone prompting and letters.
Do you use form letters? * Yes.
What are the various stages in the letter series? * First notice to debtor, letter to confirm promise, final demand letter, partial payment letter or settlement letter, if applicable.
How are letters generated? * By computer.
Do state and federal authority approve the letters? * Yes.
How does the manager evaluate collection quality? * By the use of monitoring, cameras, telephone monitoring devices and production reports.
Collection staff
Do you set goals or budgets for your collectors? * Yes.
How are they determined? * By historical data and similar business requirements.
How many collectors FTE are employed? * 120.
Collectors Hours: * We work 6 days a week: Mon-Thurs., 8:00am - 8:00pm, Fri., 8:00am - 12:00pm and every Saturday.
Other business
What business areas do your clients represent? * Medical, Retail, Bank, Commercial and Utilities.
Do you have 3rd and 4th placement clients? * Yes.
What file segments do you wish to service (Primary, Secondary, Tertiary, etc)? * Any or All.
Security and privacy protection
What collection system and software does ADC utilize? * 6 Strata-Soft predictive dialers; 96 stations; 120 lines; 4 MRG dialers.
How many workstations are available? * Approx. 150 workstations. What is the make and model of these workstations? * Clone Systems or Dell PCs, which range from 150mhz to 4ghz. Describe the Communications System. *NEC 704i telephone system (150 stations).
Are you capable of transferring electronic funds? * Yes.
Cancel and return (by client)
When do you deem an account uncollectible? * After all skip-tracing and phone calls are exhausted, all PPA efforts are exhausted, as well as final management considerations.
How long do you take to return an account? * After the client notifies us.
How often do you purge files? * Monthly.
Skip tracing done in-house? * Yes, as well as outsourced.
General collection practices
Preparation preceding first call: NCOA processing, near-bys obtained, same last names, exact phone matches and social security searches.
Outline of steps in our standard collection process and time frames related to the various steps: We are a telephone-oriented company. We feel that letters are weak, one-way forms of communication. Therefore letters are only sent to advise the debtor of the debt, to enforce a promise, or as part of our regular letter series.
We believe in telephone collections! We contact the debtor immediately if possible (within two working days after the collector receives). If no contact is possible, we skip-trace the debtor. If contact is made, but no promise, we call again at least three or four times a month.
Arrangements
What are the basic criteria for arrangements? * Our philosophy is first contact: balance in full; then best possible arrangements.
Special requests
During the interview stages, please be advised any other documented legal paperwork will be supplied upon request.
Could this not be construed as stalking? It has malicious intent.
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