Without getting into a long and drawn out story here, I paid KMS more than $8,000.00 for services KMS, namely Bill Taylor, was to provide pursuant to their pricing sheet and my contract with them. I marked up the pricing sheet specifically with the services I wanted them to provide, emailed it to KMS and subsequently transmitted a series wire payments totaling more than $8,000.00. Evidence of those services have yet to be provided.
One of the key components of the services i paid for was a video of the surveillance which, according to their website and pricing sheet, assures the client of the integrity of the investigation being conducted. On at least 4 occasions in as many weeks, Mr. Taylor agreed to send me copies of the surveillance being conducted under the provisions of the contract, either by email or DVD, in addition to other hard copy information containing results of the investigation.
To date, NO VIDEO of the surveillance and other pertinent hard-copy information has been provided to me, as agreed to by your agency.
Furthermore, the overall quality of the work was extremely sub-standard. So-called reports were emailed in large quantities with NO explanation of what they meant or how they should be interpreted. Some of the emails contained information which appeared to have no relationship to the subject being investigated.
Calls frequently were not returned by Mr. Taylor or KMS. Mr. Taylor's cell phone was routinely 'out of service' and he was rarely available to go over the results of questionable and often conflicting 'reports' he emailed to me about the investigation.
To the extent any explanation was provided, it was routinely contradicted with no explanation for how the findings were authenticated or verified. The information provided was always incomplete.
I provided the name, picture, myspace profile, address, vehicle, tag number, cell phone number, place of employment and much more background information on the subject being investigated to Mr. Taylor than he provided me.
This pattern of behavior raises a number of questions about the legitimacy of the investigation itself, especially in light of Mr. Taylors repeated claims that he worked 'far more man-hours than was paid for' a claim which to date cannot be verified.
What further exacerbated the problem was the growing number of alleged aliasand social security numbers Mr. Taylor represented to have ascertained about the subject during the course of the investigation. These findings have yet to be explained in anything other than a litany of emails containing information which may or may not be linked to the subject of the investigation. Absolutely NO connection to the subject. He just continued to come up with reasons to keep the money flowing to him.
He could always be found when he needed to be paid, but after that, he was rarely accessible.
As a result, my doubts about the validity and credibility of the investigation grew significantly. Mr. Taylor's claims that this was an 'increasingly complex investigation' led him to suggest a meeting in person to once and for all explain the findings of his investigation in person with me. I also wanted to verify the man's credentials and identification. A week after he suggested a meeting in person, and after four phone un-returned phone calls from me and ONE hour before the meeting, I was informed "wouldn't be able to make it."
ONE hour before the meeting and five days after HE suggested the meeting. No phone call to let me know anything. Just did not show up. He then sent what he wanted me to believe was an email scolding his "staff" for the miscommunication. Total joke. I don't believe this man or KMS has any staff to speak of.
He then said he would call to meet me on Saturday to make it up to me and finally meet me in person. Didn't call - AGAIN. He had NO intentions of ever meeting me.
He apologized both on email and over the telephone and committed to reimburse me for the cost of my airfare and the other person I flew in to meet with us. Again, didn't happen.
This naked pattern of evasiveness and unresponsiveness by Mr. Taylor, has led me to seriously question the credentials and professionalism he and anyone - including KMS - who would ever employ someone like him for any investigative services. Moreover, I don't believe the investigation itself was done at all.
Writing a bunch of stuff on a piece of paper with your name on it doesn't make it legitimate.
Results that cannot be explained, verified or authenticated and video that cannot be produced to verify the integrity of the investigation raise serious doubts about what was done or not done, as the case may be.
Please do not ever hire this company to do any work for you! They are a rip-off. I am surprised legal action has not been taken against them by now. Very very unprofessional.
0 comments