Ihave had nothing with problems with this company since they bought my loan a few years a go. Back in December I was layed off of my job and was unable to make a full mortgage payment. I sent them a partial payment in which they returned to me stating no partial payments are acceptable. It took me several months to finally get caught up.
I sent them a payment on July 1 for $1723... 3X's the amount of my payment, which should have put me one payment ahead.instead, they have been charging me additional late charges and sent me a notice that my September payment is more that $100 dollars of what it should be, as they did in August.
You cannot talk to their customer service people with out getting in a major pissing contest. They are rude and have absolutely no sensitivity to their customers. All they want is "trumped" up late charges, one after another!!!
Pissed off Peg
Knoxville, Tennessee
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