We sent a check to IC Servics, received 3/29. Were told it'd be 3 - 4 weeks before we received our program - waited, no program. Called 4/28 were told it was sent. Waited, called 5/4, told it was sent. Called 5/16 - no answer, sent an email, no answer. Called 5/21 - was hung up on and had to call back. Brent Wisemand answered - did not ask for code word that 'had' to be for them to make sure who they were speaking to - he actually told me my packet had been sent and had no idea who I was - hadn't asked my name - that tells you something! Called 5/22 - left message - no return calls, called 5/23 - more excuses, was told it was mailed 4/10 - should've been here. I had to call four times on 5/30 before anyone would answer the phone. More baloney and excuses... Was told we were put on emergency send out... A week later I called again - wait four to six business days... Would not overnight it - said it was sent out in bunles, said they would not fax a twenty page document... Against company policy. When asked if customer satisfaction meant anything to them - he said no!!! Called again today - now it will be 7 - 10 business days. I said no, a check would be sent as a refund - he kindly pointed out to me the guarantee is after the process is completed - nice scam going on, if you ask me. They are $464 richer, I will not get my money back and yet, I have a business to carry on. Kept likening themselves to Walmart when I mentioned BBB and usacomplaints.com... I assured him there was no comparison. I have contacted Oregon state's attorney's office and will take this as far as I must to get our money back. It's sad that innocent people are taken advantage of... Fraud should be punished legally.
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