On November 28, via a toll-free telephone call, I responded to a radio advertisement for John Cumutta's Debt to Wealth system offerd by Nightingale Conant - New World Media. I received the system on December 13, and returned it, unopened, on December 29.
At the time I ordered the Debt to Wealth system, I was informed that there would be a 30-day trial period. At that time I authorized, via an electronic check, a payment in the amount of $9.95 to cover the shipping cost for the system. That was the only payment I authorized. I was informed that if I chose to keep the system, I could pay the remaining balance in five equal installments of $109.96.
On January 24, after I had returned the system, I noticed an attempt by NC New World Media to charge my account $109.96.in response, I contacted Nightingale Conant and was referred to an "account specialist." I informed the specialist that since the Debt to Wealth system was returned within the 30-day trial period, this was an illegal, unauthorized and fraudulent charge to my checking account.
Additionally, I explained that I had never authorized Nightingale Conant New World Media to charge my account for the installment payments.in fact, during the telephone call when I placed my original order, I was never even informed that the installment payments would be charged to my checking account. The specialist indicated that they had no record of my system being returned and that I was now legally obligated to make the installment payments.
With the specialist I then listened to an electronic recording of the telephone call when I originally placed my order for the Debt to Wealth system. That recording confirmed that I was never informed that the installment payments would be charged to my checking account and confirmed that I never authorized the installment payments to be charged to my checking account.
When I pointed this out to the account specialist, she disagreed and indicated that their informing me of the installment payments constituted my authorization for those charges. Then I was threatened with collection and legal action if I took action to stop them from illegally charging my account. She then gave me an incorrect spelling for the company name.
I have notified my bank and written a letter to Nightingale Conant, but I want others to know how this company does business. They get your credit card or bank information under the guise of "paying for the initial shipping cost, " then illegally use that information to make additional charges to your account. I would never again order anything from Nightingale Conant.
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