Thanks to posts by others about this company, we have suceeded in defeating their attempt to cheat us.
We ordered 1 set of checks on their "Introductory Offer" in the Sunday Supplement - after checking about ten years of old checks to see if we had used them previously.
Our first luck was that we sent them a check for the amount requested in the ad, not a credit card number. They had our phone number on the order form had they wanted to call us - but NO - they sent us a letter saying our printed checks were already in the mail to us, but they had decided that we were not eligible for the offer and would need to send them $15.00 additional. They could have easily called us and asked if we wanted to pay more or cancel, but they obviously prefer to try to extort additional funds.
I believe it is possible that we may have ordered checks previously from one of their so called "affiliated " companies which all have completely different names - and which are not listed anywhere on their literature so you can check it before you order. They give no indication of how you can be sure you can qualify for the "introductory offer."
We chose simply to ignore repeated bills that they sent us. When we got one more bill threatening collections, I came on here and researched and found out about their scam. I also visited the BBB Website for Colorado Springs and found they have had 475 complaints. I copied every ripoff report and the BBB info and stapled it to their bill and wrote on another sheet that if they sent any more bills or tried to get any more funds through collections. I would turn the matter over to the Attorney General of Florida.
Today I got a form letter saying our outstanding bill had been reduced to $0.00 and that they apologized for any misunderstanding or causing any inconvenience. Score one for the consumer with help from all of you!
I realize that if you charged this to a credit card you have to fight a different battle, but perhaps you need to submit all this info so that these folks don't get away with this! We are easily able to pay the money, and perhaps if they had called or written and asked if we wanted to pay more before filling the order I might have said yes - but it's the principle of the thing - it is not the way to do business, now is it!
So, if they are trying this with you, the words Attorney General may work - apparently they are made to refund the entire purchase price if the AG decides they have defrauded you! Good luck to others with this problem. We figure it cost them a few dollars in postage and a great deal of staff time and in the end they lost - serves them right in my opinion!
Louise
Fort Lauderdale, Florida
U.S.A.
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