I have enrolled as a student at University of Phoenix and started taking classes in May. At that time I filled out all necessary finicial paperwork and when it was returned I was told I had rec'd finicial aide and a pell grant to cover my expenses for the first few sessions. I have called and requested copies or breakdowns of what I was receiving for funds and what not an to this date I have not rec'd any information.
Now when I call no one returns any of my calls and I recently rec'd a bill for $1,710.00 and I still have no explanation of my benefits I was suppose to be receiving or what I might be financing which I told them up front that I did not want to fincance much without knowing about it first, due to the fact that I am a single mother on a limited income.
The one time I did speak to my NEW finicial counselor she was so beligrent and rude I have never been treated so rudely, and this is a school of higher learning they need to teach the people that work for them some manners when speaking to customers, because after all we are paying for a service and they seem to not be interested in helping. This is appears to be a very un-professional organization and I would like to know if what is going on with my finicances.
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