I attended the University of Phoenix in 1997 and it was the worst experience of my life. First of all they lost all of my paperwork 3 times.
Then once they finally had it all in front of them they failed to run my student aid, so I got a bill for the cost of the class that I had just taken.
I found out I had several parts of my application that were just "missing" and that is why my financial aid did not get processed.
So we played the back and forth game with more paperwork, then apparently it was too late for them to file my student aid reports. So I got a bill every week for the next couple of months.
I had their henchmen calling my house every other day, not verifying who they were speaking to (a couple of times they were giving private info to my friend) yelling at me how I need to take responsibility for my school payment.
I changed my number shortly after, then they called my parents (when I was an independent student.) It drove me crazy!
They put negative info on my credit report. They should have taken responsibility for the mistakes they made.
I filled out all of the papers that they asked me to, and they lost it multiple times it is not my fault that they are disorganized.
Michelle
Spencer, West Virginia
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