I bought this product for a relative in another state. I called FBK products because the maintenance guy who repaired my mom septic tank stated that this solution was not helping. I order the product in January and I found this out in the beginning of March and I reported it to the Customer Service Represenatative. She told me she would let me close out the account on March 21st at $100 just go ahead and send in second payment. When I called to verify she noted my account I found out she did not and now she denies telling me this said she can't do it because I should have closed out the account on the same day i spoke with her. Then I asked for a Manager who was Mr. Griffin told me that they were neve allowed to make such an aggreement and he knows she never told me anything like that. So he basically called me a liar.
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