This experience is extremely similar to another victims listed with an IPOD mini experience. My wife, who is 9 months pregnant, had gone into Circuit City in Rego Park (Store 3686) to pick up a Sony DSC-V3 camera to be used to capture the precious memories of our soon to be first child.
She purchased the item, and went home without event. After getting home she called me to inform me she got the camera. I asked to her open the box and charge the camera so that I could play with it when I got home. This is where the problem begins.
Upon opening the box, she tells me that there is no camera or any camera related items in the box. There were only 2 taped up bundles of nails and 1 taped up bundled of metal chain. These bundles were placed in each compartment of the box so that the weight distribution and feel of the box remained in tact.
My wife immediately calls the store (less than 30 minutes later) to explain what happened and find out what she needs to do to have this problem resolved. She is told that a "Manager" will call her back. After 30 minutes no one called her back, and she decided to go back to the store.
She gets in to the store and presents a rep with what happens showing them the box. The customer rep obviously does not believe my wife and gets other reps from the store. At this point 5 or 6 'employees' are surrounding my wife making her to feel like she's a criminal. They were very disrespectful and made my wife feel very uncomfortable (she is 9 months pregnant!!!)
They tell her "There is nothing we can do for you." "How do we know you did not do this yourself?" "Call our corporate number and file a complaint"
My wife is asked to leave the store. I get home at this point and begin to make calls. I call the store. No manager is available, and the Rep I dealt with new of the story (probably because it was the joke of the store) and was RUDE to me on the phone. She told me to call corporate as there was nothing she could do.
I called corporate and opened a case. These Reps were very friendly and appalled at how my wife was treated. I gave every detail of the experience and the names of the sales rep, store manager etc. The HQ Rep said she was going to call the store to speak to a manager and would call me right back.
Less than 5 minutes later she called me back telling me, to her surprise, no one from store management was available to field her call. She said that they would follow up Monday and get back to me.
I asked what am I to do in the mean time, with no camera and out ~$570? She said the case is open, investigation will happen, and she couldn't do anything else until Monday. She recommended I call Sony directly and explain to them the situation.
I then call Sony who states this is obviously a Circuit City issue, but took down all of the serial number information so that the camera can be flagged as stolen.
At this point nothing has been resolved. I will call Circuit City HQ back today and depending on the outcome of that call, will probably file a police report.
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