Below is a letter which I wrote to Soft Holdings, which I believe sums up the incredible problems I have had since purchasing their program. I never received any response to this letter.
Dear Alex,
Some time has passed since using your program as I have been unwell and am now informing you of my unhappiness since purchasing this program.
It all started when an employee of Soft Holdings, Jay Jay (as he wished to be addressed), telephoned me at my current address with this amazing story of supplementing my income. I was not employed at the time and certainly not interested in anything involved with gambling. I had grown up with a compulsive gambling father and know of the heartache it can cause and I was also computer illiterate. The conversation should have ceased at that point but he immediately implied it was not gambling and he would train my sixteen year old son, Jasper, to use this so called wonderful program, which would earn an income of approximately $30,000 a year, very enticing!
He seemed extremely nice and befriended Jasper, we informed him we had an old computer and I was adamant about not gambling, he insisted it was not and none of the technological requirements were discussed.
He constantly rang putting more points across at the most inopportune of times, he explained that the price was increasing to $6,900 and used this as a reason to pester us about buying the program before a set date. I had no income, had lost my job and only had a few savings in the bank, but he insisted we only needed $500 in a TAB account to start earning money. Little did I know that a much higher amount is required!
All this contributed to my agreeing to purchase the program in October. I purchased in instalments, never received a proof of purchase and was told there was a money back guarantee if I hadn't made the $5000 back within five months; no information was given about this. He even went as far to say he would call monthly to see how we were progressing not once has he phoned. It seems he was not sincere and this was one of many confidence tricks to win me over, I would appreciate if you would call me so I can discuss the reasons in full.
I have not made the money back, in fact I am $100 down on the TAB account and arriving at this point has been both frustrating and soul destroying. Luckily my intuition and common sense has prevented me from getting in deeper leading to dept as I mentioned before I do not have the funds. I also believe the person training us, Matt, was made well aware of our dilemma. He will not have heard from me for some time, as I cannot use this program any longer. It is affecting my health and there is no money to continue with.
I look forward to hearing from you in writing as soon as possible so this matter can be rectified.
I was prompted to post this report when I read one posted by Drew... This only emphasises the dishonesty of this company because many of the things I have been told by them are completely different to those reported by other disgruntled customers.
Sally
Adelaide
Australia
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