Usacomplaints.com » Dating » Complaint / Review: Francesca s Bridal - Horrible customer service!. #277035

Complaint / Review
Francesca's Bridal
Horrible customer service!

I requested my gown from Francesca’s in July for my early Jan wedding in Co. Francesca needed me to-order a size-up from my dimensions but I insisted on purchasing the dimension the manufacturer’s graph mentioned I ought to. They explained I'd possess a material swatch within 2-3 days, the gown within 3-4 months, and they might have no difficulty shipping anything in my experience in Co with sufficient time for modifications.

I needed the material swatch to purchase sneakers to complement the gown nevertheless when I named 3 months later to confirm it-they stated they wouldn’t purchase the swatch till after I arrived in with my sneakers for my custom hem size dimension. From their response I should have been the very first woman to actually issue their plan of getting to truly have the shoes for that hem measurement, requiring the swatch to purchase the sneakers, although not being permitted to possess the swatch requested till following the hem measurement.

In August I returned to check out veils and Francesca guaranteed to check on using the producer to determine if she might purchase related lace from my robe so that they or I really could come up with a custom, matching veil. Many weeks passed and that I shifted to Co but nonetheless hadn’t noticed back about the lace and so I began calling them. They usually explained no body was presently within the store who may help me and guaranteed somebody might contact me back but never did. Another couple weeks passed before Francesca ultimately quit me a voicemail that she couldn’t purchase the corresponding lace.

Whilst The end of Oct contacted I began calling requesting the vessel day on my gown. Again, each time I named they stated the girl responsible for purchasing wasn’t in and he or she might contact me back, but she didn’t. I eventually got an associate at work about the telephone that chuckled at me and informed me that gowns consider six months for shipping, not the 3-4 I'd been informed after I requested, and he or she also informed me that no swatch have been ordered for me personally.

In mid-November I eventually got a vessel day from their store plus they informed me the only path for me to obtain the dress yourself in palm earlier than 14 days before my wedding was for me to cover them to overnight it in my experience. I eventually got them to accept consume the price of the maker overnighting the gown for them, and had my father choose it-up to subsequently overnight it in my experience herself. Meanwhile I eventually got a swatch within the email however it didn’t complement my gown despite the fact that the associated notice stated it had been exactly the same material.

I finally got my gown significantly less than per month before my wedding day, having a actual swatch of my gown but just after several dozen long-distance telephone calls, $250 for UPS overnight delivery, and much more tension than any woman deserves to undergo. And also to top everything down, the gown was too much time and much more than the usual size too large. Easily choose to go with Francesca’s dimension suggestion I'd have experienced to truly have the gown drawn in 2 dimensions rather than one. I'd the gown changed in a nearby store that double-checked whether related lace might be requested in the producer. As it happens it might but when this occurs the hurry ship day was merely a week before my wedding consequently there wasn’t the full time. If Francesca had requested the lace 4 weeks earlier when she stated she'd check up on it, I guess I really could have gotten corresponding lace with which to create my veil. I would recommend likely to Francesca’s simply to try-on gowns and purchasing that shop that really cares about customer support and integrity.


Offender: Francesca's Bridal

Country: USA   State: Maryland   City: Baltimore
Site:

Category: Dating

0 comments

Information
Only registered users can leave comments.
Please Register on our website, it will take a few seconds.




Quick Registration via social networks:
Login with FacebookLogin with Google