Went into the store because my pool had a major algae problem. "Tim" who was being constantly harassed by other customers, listened to my inept description, asked all the right questions and gave me the right answer. This is the type of employee to be valued. ...
I figured it was time for an update on the bathroom situation. I have spoken to Tamara from Sears on a couple of occasions. Unfortunately, no progress has been made. Despite her voicemail stating that she will return a call by the end of the next business day I always have to call her the following ...
I had an appointment for a service rep (between 1-5) at 5pm they hadn't shown so I called the customer service line. I was told he was running late and wouldn't be there until 5:15. At 5:50 I called customer service again. They told me he wouldn't be here until 6 or 6:30. I asked when did this ...
I bought an HP desktop last year at a post-Thanksgiving sale. The computer has worked well. However, the wireless keyboard died. As the computer was still under warranty, I called tech support. They proceeded to tell me (1) that the computer I purchased did not come with a wireless keyboard and (2) ...
This company is the worst company I have ever had service my car. They installed my thermostat incorrectly which lead to breaking my head gasket and warped head ($2200).. After asking for a reimbursement and being ignored for a month I had to contact the district attorney. After 3 months I am ...
I purchased the shark steam mop about 9 months ago. It left streaks on my hard wood floors and when I tried to clean the tile floor in my kitchen today, it started dripping water all over the floor and the mop head shot across the kitchen with hot steam spraying everywhere. I am so disappointed. ...