We filed a claim in late June for our HVAC system. The repair company was extremely professional and gave us a quote for repair/replacement. To our surprise, AHP wasn't going to cover it fully because we didn't purchase the "upgrade" to cover rust and corrosion. Huh? We weren't even given that option when purchasing our policy (over the phone). Thus, we settled for the amount that they were willing to pay to apply toward our cost. When we hadn%u2019t heard anything from them, we phoned in mid July to inquire and were notified that a check would be issued and mailed within the following week. It is now mid August and we have not been able to reach anyone by phone or email. I even tried reaching out to our representative, John and after being hung up on, I called back and left a message. I then called back again and after identifying myself, was hung up on again. Soon after, John called me claiming that his calls were being dropped and that he no longer worked for Arkidus. He told me that his manager told him to refer past clients to call the claims number.interestingly enough, John answered the phone identifying %u201C Arkidus Home Protection, %u201D as did his voice mail message. What is happening here? It seems like a scam to me!
0 comments