This is my worst experience with a company ever!!! I am making it my business to end this business!!!
I ordered my sod on a Tuesday for a Thursday morning delivery between 7 am and 10 am I waited patiently on Thursday with my landscape crew and no sod I call this comapny and I speak with Valerie who informs me that Arizona never gets morning deliveries only over night! I am told she has no access to the computer system but that she would let James know that we are waiting on the sod! I send home my crew to return on Friday morning because valerie assures me if I have an email stating delivery confirmation my sod is coming Thursday night, I let this go and wait for the sod delivery that night, well once again I have no sod on Friday and a crew ready to install it, I call again and I get Valerie again who all of a sudden has access to the computer and tells me my sod has been delivered, I tell her there is no sod in front of my house she tells me she will contact James and have him call me, I wait and wait and wait, no call from James I call back take another message this goes on for hours, finally I decide to place complaint with BBB not a half hour later Valerie calls me tells me my delivery never made it on truck that I could have a refund, and reorder for delivery in one to two weeks, I take refund go with another company!
Finally TUESDAY James emails me and says my sod has been found at someone elses house and I could haver it moved from there to my house, I tell him no I want a refund and he tells me I am crazy, I fight with him a little threw the BBB and finally six days later get my refund! Meanwhile I paid for 2 days with that landscape crew and had to cancel my memorial day party because my back yard was all mud! Crazy company no communication and they just do not care! I went with Greenvalley Sod and it was awesome delivered exactly on time driver made sure all was good and was polite would use them again and again!
Do not use grass 4 sale!!!
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