Were concerned that our grievance with Lumber Liquidators will get lost among the sea of complaints posted about this truly awful corporation, but if we can head off even one similar interaction it will have saved someone similar grief, and cost LL money. We waited months for a response from them regarding the condition of our hardwood flooring, and the splitting and gaps that have developed since it was installed last year. We assumed that LL would at least compensate us for the flooring, not to mention the cost of installation, moving furniture, time lost from work, kenneling the dog, on and on. Nothing. Not so much as a token 10% off coupon.
Not a cent of relief, or an apology for the horrid customer service or the months-long wait, only to find out that Lumber Liquidators were not going own up to their responsibility. Here is a simple response to the LL disposition that we received, youll get the idea
LL: it was discovered that the installer did not turn the raidant [radiant] heat on prior to the installation of the flooring.
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