I recently moved from Tucson to Phoenix and needed to purchase a mattress for my apartment. Having a low to medium income I went searching for a for name brand mattress at a "discount outlet".
The store is packed with "name-brand" mattresses like Serta, Simmons and Sealy. (the 3 SSS's-looks like 3 snakes to me)... Starting out at about $500 and up. I immediately told the salesman that I needed a soft, but firm mattress that would not sag, bow, or dip and that would stay true to its original form after I've slept on it - (because you'll never know until you've slept on it awhile).
I specifically requested this style of mattress because I was in a serious car wreck in which my spine was injured, and that I had purchased a cheaper mattress previously and it bowed, sagged and dipped & yes, I did have the apropriate frame w / the middle bar for queen size. I mentioned to him I was ready to get what I pay for and that I could spend around $700.
He recomended a Beauty Rest which was around $500 and stated that it would be good for me. It did feel pretty comfy but it didnt feel firm enough, so I tried a SERTA firm pillowtop which was $100 more. He told me that IT was a good mattress as well and I laid on IT and the BR back and forth. I decided to take the SERTA and because it was just firmer and felt better with my back. I paid CA$H and he snatched the money quickly and tore off a receipt that said NO REFUNDS! -1 time comfort exchange only!
(and there were no NO REFUND signs posted anywhere on the wall) So I addressed this issue and and asked what if, for some odd reason, this mattress dips out? He confidently replied that I should have NO PROBLEM and that they would exchange it until I was satisfied.
Long story short (because I could probably publish a book), I started encountering the very problems I was dreading, after just a couple weeks, EXTREME BACK/NECK PAIN-it felt like I was sitting in a horse saddle, and lying back. He tried to convince me to WAIT IT OUT and that it would BREAK IN. I refused & demanded an exchange for a reg SERTA-no pillow top and It WAS WORSE. I has loss of feeling in my legs. After being denied another exchange or refund from s.M. And his GM, I told salesman that I would call a news station to expose them, I recieved a call a few days later from a diff s.M. (senior), and he told me he would "properly evaluate my sleeping posture to recommend the best bed for me-that my orig s.M. Had not". I agreed to take more time out of my schedule & meet him @ the SCOTTSDALE location, and he recommended a higher costing FIRM-PLUSH SIMMONS BEAUTYREST. So I agreed to pay $300 more of my hard earned $ and go w / his recommendation and he looked me in the eye and told me I should have NO MORE PROBLEMS (I even had to pay $40 extra to get a delivery that would fit my work schedule).
Well GUESS WHAT? YES, the same thing all over again. So I have lodged a complaint w / the BBB and am hoping this will result in a refund because I am out $1053.00, stuck with a posture destroying mattress, and do not have the money or time to take off of work to get a lawyer. So moral of the story, Mattress Outlaws will gun you down and rob you dry!!
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