I was interested in buying a 12 volt Hoover "Road Rat" wet/dry hand vac for our RV and thought I had found one at vacuumcleaners.net where it was offered as a product for sale on this site. I placed the order, which was accepted and my credit card was charged.
A few days later we received a phone call saying vacuumcleaners.net did not have that specific vac but they had the "upgraded" version we could have for the same price. We said that as long as it was the same thing we would be happy with the upgrade.
A short time later we received a conventional Hoover wet/dry vac that was not a 12 volt and could not be used in our RV. It was not an "upgrade", it was a completely different item. The product was delivered with no protective packaging, no invoice and the return address had been deliberatley cut out of the shipping label.
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