I contracted with this company in late to install solar panels on my house. The installation was a nightmare - no updates, no communication, etc. Once installed, I noticed that my panels were not producing the amount of energy promised. I started to complain to them and would get no response. I sent a final letter and got no response so I filed a complaint with the Better Business Bureau.
They initially vehemently disputed the BBB complaint but I had so much evidence against them and the promises they had made. Finally one of the owners, Mike Fricker, called. He admitted the system they had installed would not produce the amount of power promised; he blamed it on bad estimates from the manufacturer as to how much each panel would produce. He agreed to install four additional panels at no cost to me if I would say that the BBB complaint was settled which I did. This contract was signed in early 2011.
Almost eight months later, the panels are still not installed. Once again, when I would inquire to progress, I would get no communication. My project manager, Lalo, would indicate that he would have to get answers from Tim Precourt and would call me back - but wouldn't. I would call Tim who would tell me that he would have Lalo call be back with answers which didn't happen. I finally sent a final demand to Mike Fricker and got no response so I filed a new complaint with the BBB. They have indicated they no longer do business with my manufacturer and they are trying to arrange for another installer to complete my contract.
In the meantime, I have been through two summers without the system producing what was initially promised. I have no reason to believe it will be rectified anytime soon. The communication at/from this company is a joke. A couple of weeks ago, I received a message from one of the owners, David, saying he wanted to see what could be done to settle this. I was out of town when he left the message so I returned his call when I returned. He wasn't available (of course) so I had to leave him a message. The following day, one of their salespeople called to say that she had been given a message that I had called and wanted information on having solar panels installed on my home. I gave her an earful. She promised to get back with answers. I continue to grow old waiting. This is the typical communication from this company. I have notes that could make a skit for Saturday Night Live. I know it's fresh on my mind but I cannot recall having a worse experience from a company in my life.
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