Company slow to respond to complaint!
Web site is not accurate with discription of stainless gazing balls!
They have a seam, that is glaringly apparent, but seam not in description of item!
On a 16 inch ball, the seam around the circumference is ANNOYING!
Called about complaint on date of delivery and for a week and a half after the first call, before I received an email for return!
In an earlier email, I was told..."I would like to note, that all stainless gaizing balls have a seam, as that is how they are constructed".
However, it's not info they have on their site, but the woman I spoke with assumed I should know in her question to me..."how else would they be constructed!!!
Big mistake!!!
Never, ever... Make an assumption like that with a customer!
Essentially, your placing blame with your customer for their lack of knowledge, when it's the sellers responsibility to make sure the customer understands and, IS FULLY INFORMED about the product, they're willing to give YOU their $ for!!!
These items are made in China and for me at least, their QC is not up to my standards, but they told me they've sold thousands and """I""" was the first to return one!!!
I wanted to get a smooth, not crackle, 12" glass globe as a replacement, but again, thier website shows a 12" smooth globe on one page but upon further inquiry, they inform me they only have 10" globes that are smooth!
On top of this, it cost me shipping both ways and a $20 restocking fee!
$40 and i got no satisfaction!
It was obvious from a phone call with them, hearing a crying baby in the background, this is a home based biz and having to wait a week and a half to talk with a "so called" manager, these people are not professional and detailed enough to handle complaints!
If you do business with them, ask MANY question and have them explain EVERYTHING about the product!
That may be difficult as they say they carry 15,000 items, so their knowlege will be relegated to what the manufacturer gives them as a description of the product... in other words... They have very little first hand knowledge of most of the products they carry!
Stay away!
Not professional
0 comments