In April, my husband and I paid ideelworld.com $324 as a down-payment on a custom wrought-iron trellis, with delivery estimated to be about 4 weeks. Immediately after, they told us they had begin production and would be sending photographs. After a month had gone by, we were told that they were "very busy" with other orders. After another month passed, and they had missed two deadlines for sending photographs, we asked to speak to someone directly. At this point they began to ignore phone calls and e-mail communications. At this point I checked with the Better Business Bureau and discovered they had an "F" rating and there were a number of other reports of people who had been defrauded. We demanded a full refund, and they were brazen enough to claim to the BBB that they had refunded our money, when they had not. To date they have made no refund.
What is incredible about these people is the endless litany of excuses and lies, as if they have decided that if they just keep telling falsehoods and promising products/refunds, eventually they will wear their victims out. I am determined to bring these people to justice.
0 comments